CANCELLATION/NO ACCESS POLICY
| Appointment cancellation | |
|---|---|
| 72 hours or more prior to Scheduled Date & Time of work | No Charge |
| 48 to 72 hours prior to Scheduled Date & Time of work | ½ Cost of min. call |
| Less than 48 hours prior to Scheduled Date & Time of work | Minimum call |
| No access to heating appliance upon arrival at scheduled appointment | Minimum call + Mileage (if applicable)* |
| Emergency Call Charge (if applicable) | |
|---|---|
| Wood heating appliance being used or still hot upon arrival at scheduled appointment | Minimum call + Mileage (if applicable) + Emergency Call Charge (if applicable) |
| Unable to perform work because of condition of heating appliance system | Minimum call + Mileage (if applicable) + Emergency Call Charge (if applicable) |
| Any other circumstances when work cannot be performed upon arrival at scheduled appointment |
|---|
| Minimum call + Mileage (if applicable) + Emergency Call Charge (if applicable) |
**Minimum Call : Based upon amount of time scheduled for the appointment.
**Emergency Call : When work has to be performed before the next available opening in the regular schedule.
**Mileage : Added to cost based on time of travel and mileage from Main Street in Whitehorse, YT to work location.
Included in minimum call : 10 km and 10 minutes from Main Street in Whitehorse, YT
